Terms of service
‘We’, ‘us’ or ‘our’ means Warburtons Limited of Back O’Th Bank House, Hereford Street, Bolton, BL1 8HJ (company number 00178711); and
‘You’ or ‘your’ means the person buying goods from us.
Who are we?
You will known us as a manufacturer of crumpets, bagels, teacakes and bread. This Christmas we have also arranged for Christmas crumpet slippers to be manufactured for us. We will be donating all of the proceeds of sale to Fareshare.
This document describes all of the legal T&Cs related to the sale of Christmas crumpet slippers (called the foods). It sets out the terms about buying the slippers from us, but the sale proceeds for the slippers will go to Fareshare (but not the costs of post & packaging).
1 Introduction
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any goods you also agree to be legally bound by our website terms and conditions.
1.4 When you buy the goods, you will be providing you personal data to a third party. We will not collect your personal data and we will not process it or decide how it is managed. The appointed third parties will manage the processing of payments, the delivery and return of goods and all matters related to your personal data necessary to undertake these activities.
1.5 Our sole role is ownership of the Christmas slippers and to pass ownership of them to you in return for which we will take the slipper proceeds of sale and give them to Fareshare.
2 Your privacy
2.1 We will not collect, process or control any personal data about you. However, third parties managing the sale of the goods on our behalf will process your personal data. Their privacy policy will be available on thwww.warburtons.co.uk/crumpetslippers.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by choosing the size of slipper you want, entering your payment details and clicking that you accept these terms and conditions. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before finally making payment.
3.3 In the event of any issues, we may contact you to say that we do not accept your order. This may be because:
3.3.1 the goods are unavailable; or
3.3.2 we cannot authorise your payment.
3.4 We will only accept your order and be legal obliged to supply the goods when we finally confirm this to you by email info@warbs-shop.co.uk At this point:
3.4.1 a legally binding contract will be in place between you and us; and
3.4.2 we will dispatch the goods to you.
3.5 Note that the goods are a limited supply and are therefore subject to availability. We have the right not to supply in accordance with clause 3.3 and 3.4. We also have the right to reject any orders where it will result in one address or an order per person seeking more than 6 items of the goods in total (whether as one order or as a series of orders). You should not seek to order and purchase more than 6 items of the goods.
3.6 You may only order the goods for personal use (whether for your own use or as your gift for another person). The goods should not be ordered for resale and they are not intended for resale. We may reject and decline orders where we believe (in our absolute discretion) that they are intended for resale.
4 Right to cancel
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details in the delivery and returns section.
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5 Effects of cancellation
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling of the goods by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied; or
5.3.2 (if earlier) 14 days after the day you provide evidence (reasonably satisfactory to us) that you have returned the goods.
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 For the goods that you wish to cancel:
5.5.1 you must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us; and
5.5.2 you will have to bear the direct cost of returning the goods to us; and
5.5.3 you will be liable for any diminished value of the goods resulting from the excessive handling beyond that which is necessary to establish the nature, characteristics and functioning of the goods.
6 Delivery
6.1 We use the Royal Mail or another recognised delivery service to deliver our goods to you.
6.2 The goods should normally arrive within 10 business days of placing the order. This is an estimated date of delivery only and they may arrive later. Time will not be a critical obligations of ours under the contract. Business days means a Monday to Friday but excludes bank holidays.
6.3 If something happens which:
6.3.1 is outside of our control; and
6.3.2 materially affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.5.1 let you know;
6.5.2 cancel your order; and
6.5.3 give you a refund.
6.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. The delivery company may leave the goods outside of your nominated address. This will constitute physical delivery to you.
6.7 We do not make deliveries to any addresses outside of the UK.
7 Payment
7.1 We accept all main debit cards including visa debit and mastercard.
7.2 Your card will be charged at the latest when the goods are dispatched.
7.3 All payments by card need to be authorised by the relevant card issuer. We may
also need to use extra security steps via:
7.3.1 Verified by Visa;
7.3.2 Mastercard®SecureCodeTM; or
7.3.3 American Express SafeKey.
7.4 If your payment is not received by us and you have already received the goods, you:
7.4.1 must pay for such goods within 14 days; or
7.4.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them and not use them before you return them to us.
7.5 If you do not return any goods (where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7.6 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 4 and 5.
7.7 The price of the goods:
7.7.1 is in pounds sterling (£)(GBP);
7.7.2 includes VAT at the applicable rate; and
7.7.3 does not include the cost of delivering the goods (which will be separately set out on the www.warburtons.co.uk/crumpetslippers
7.8 You will own the goods when we have received clear funds from you for payment of the goods and when they have been delivered to you.
8 Nature of the goods
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
8.1.1 are of satisfactory quality;
8.1.2 are fit for purpose; and
8.1.3 match the description, sample or model.
8.2 We must provide you with goods that comply with your legal rights.
8.3 The packaging of the goods may be different from that shown on the site.
8.4 While we try to make sure that:
8.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in sizes; and
8.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
9 Faulty goods
9.1 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11 Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach of an obligation on our part;
11.1.2 business losses; and
11.1.3 losses to non-consumers.
11.2 Except for any liability which can not be excluded as a matter of law, our liability is capped at the price of the goods supplied to you (before delivery costs are applied).
12 Disputes, Complaints & Law
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 You may write to us at Warburtons Customer Care, Hereford House, Hereford Street, Bolton, BL1 8JB or call us on 0800 243 684 in relation to any concerns. You can also contact us through www.warburtons.co.uk/contact-us.
12.3 If you are unhappy with:
12.3.1 the goods;
12.3.2 our service to you; or
12.3.3 any other matter, please contact us as soon as possible.
12.4 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.4.1 let you know that we cannot settle the dispute with you; and
12.4.2 give you certain information required by law about an online dispute resolution (ODR) platform to resolve the dispute with us.
12.5 If you want to take court proceedings, the courts where you live in the United Kingdom will apply.
12.6 The laws of England and Wales will apply to this contract.
12.7 These terms and conditions set out the entire agreement and understanding between us in respect of its subject matter.
13 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
‘You’ or ‘your’ means the person buying goods from us.
Who are we?
You will known us as a manufacturer of crumpets, bagels, teacakes and bread. This Christmas we have also arranged for Christmas crumpet slippers to be manufactured for us. We will be donating all of the proceeds of sale to Fareshare.
This document describes all of the legal T&Cs related to the sale of Christmas crumpet slippers (called the foods). It sets out the terms about buying the slippers from us, but the sale proceeds for the slippers will go to Fareshare (but not the costs of post & packaging).
1 Introduction
1.1 If you buy goods on our site you agree to be legally bound by this contract.
1.2 This contract is only available in English. No other languages will apply to this contract.
1.3 When buying any goods you also agree to be legally bound by our website terms and conditions.
1.4 When you buy the goods, you will be providing you personal data to a third party. We will not collect your personal data and we will not process it or decide how it is managed. The appointed third parties will manage the processing of payments, the delivery and return of goods and all matters related to your personal data necessary to undertake these activities.
1.5 Our sole role is ownership of the Christmas slippers and to pass ownership of them to you in return for which we will take the slipper proceeds of sale and give them to Fareshare.
2 Your privacy
2.1 We will not collect, process or control any personal data about you. However, third parties managing the sale of the goods on our behalf will process your personal data. Their privacy policy will be available on thwww.warburtons.co.uk/crumpetslippers.
3 Ordering goods from us
3.1 Below, we set out how a legally binding contract between you and us is made.
3.2 You place an order on the site by choosing the size of slipper you want, entering your payment details and clicking that you accept these terms and conditions. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before finally making payment.
3.3 In the event of any issues, we may contact you to say that we do not accept your order. This may be because:
3.3.1 the goods are unavailable; or
3.3.2 we cannot authorise your payment.
3.4 We will only accept your order and be legal obliged to supply the goods when we finally confirm this to you by email info@warbs-shop.co.uk At this point:
3.4.1 a legally binding contract will be in place between you and us; and
3.4.2 we will dispatch the goods to you.
3.5 Note that the goods are a limited supply and are therefore subject to availability. We have the right not to supply in accordance with clause 3.3 and 3.4. We also have the right to reject any orders where it will result in one address or an order per person seeking more than 6 items of the goods in total (whether as one order or as a series of orders). You should not seek to order and purchase more than 6 items of the goods.
3.6 You may only order the goods for personal use (whether for your own use or as your gift for another person). The goods should not be ordered for resale and they are not intended for resale. We may reject and decline orders where we believe (in our absolute discretion) that they are intended for resale.
4 Right to cancel
4.1 You have the right to cancel this contract within 14 days without giving any reason.
4.2 The cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods.
4.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details in the delivery and returns section.
4.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5 Effects of cancellation
5.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery.
5.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling of the goods by you.
5.3 We will make the reimbursement without undue delay, and not later than:
5.3.1 14 days after the day we received back from you any goods supplied; or
5.3.2 (if earlier) 14 days after the day you provide evidence (reasonably satisfactory to us) that you have returned the goods.
5.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
5.5 For the goods that you wish to cancel:
5.5.1 you must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us; and
5.5.2 you will have to bear the direct cost of returning the goods to us; and
5.5.3 you will be liable for any diminished value of the goods resulting from the excessive handling beyond that which is necessary to establish the nature, characteristics and functioning of the goods.
6 Delivery
6.1 We use the Royal Mail or another recognised delivery service to deliver our goods to you.
6.2 The goods should normally arrive within 10 business days of placing the order. This is an estimated date of delivery only and they may arrive later. Time will not be a critical obligations of ours under the contract. Business days means a Monday to Friday but excludes bank holidays.
6.3 If something happens which:
6.3.1 is outside of our control; and
6.3.2 materially affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
6.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.
6.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
6.5.1 let you know;
6.5.2 cancel your order; and
6.5.3 give you a refund.
6.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods. The delivery company may leave the goods outside of your nominated address. This will constitute physical delivery to you.
6.7 We do not make deliveries to any addresses outside of the UK.
7 Payment
7.1 We accept all main debit cards including visa debit and mastercard.
7.2 Your card will be charged at the latest when the goods are dispatched.
7.3 All payments by card need to be authorised by the relevant card issuer. We may
also need to use extra security steps via:
7.3.1 Verified by Visa;
7.3.2 Mastercard®SecureCodeTM; or
7.3.3 American Express SafeKey.
7.4 If your payment is not received by us and you have already received the goods, you:
7.4.1 must pay for such goods within 14 days; or
7.4.2 must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them and not use them before you return them to us.
7.5 If you do not return any goods (where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
7.6 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 4 and 5.
7.7 The price of the goods:
7.7.1 is in pounds sterling (£)(GBP);
7.7.2 includes VAT at the applicable rate; and
7.7.3 does not include the cost of delivering the goods (which will be separately set out on the www.warburtons.co.uk/crumpetslippers
7.8 You will own the goods when we have received clear funds from you for payment of the goods and when they have been delivered to you.
8 Nature of the goods
8.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
8.1.1 are of satisfactory quality;
8.1.2 are fit for purpose; and
8.1.3 match the description, sample or model.
8.2 We must provide you with goods that comply with your legal rights.
8.3 The packaging of the goods may be different from that shown on the site.
8.4 While we try to make sure that:
8.4.1 all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in sizes; and
8.4.2 the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
9 Faulty goods
9.1 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
10 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
11 Limit on our responsibility to you
11.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
11.1.1 losses that:
(a) were not foreseeable to you and us when the contract was formed;
(b) that were not caused by any breach of an obligation on our part;
11.1.2 business losses; and
11.1.3 losses to non-consumers.
11.2 Except for any liability which can not be excluded as a matter of law, our liability is capped at the price of the goods supplied to you (before delivery costs are applied).
12 Disputes, Complaints & Law
12.1 We will try to resolve any disputes with you quickly and efficiently.
12.2 You may write to us at Warburtons Customer Care, Hereford House, Hereford Street, Bolton, BL1 8JB or call us on 0800 243 684 in relation to any concerns. You can also contact us through www.warburtons.co.uk/contact-us.
12.3 If you are unhappy with:
12.3.1 the goods;
12.3.2 our service to you; or
12.3.3 any other matter, please contact us as soon as possible.
12.4 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
12.4.1 let you know that we cannot settle the dispute with you; and
12.4.2 give you certain information required by law about an online dispute resolution (ODR) platform to resolve the dispute with us.
12.5 If you want to take court proceedings, the courts where you live in the United Kingdom will apply.
12.6 The laws of England and Wales will apply to this contract.
12.7 These terms and conditions set out the entire agreement and understanding between us in respect of its subject matter.
13 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.